Projects

A selection of projects that show how we turn challenges into new ways to create value for people and the business. Explore them by industry or service.

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AI Acceleration & Adoption

4

CRM & Loyalty

112

CX & Strategy

100

Data & Intelligence

61

Experience Design

157

Technology & Transformation

77
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RON DIPLOMÁTICO

Content Strategy to Boost the Brand’s Digital Authority

We create content for Fanta’s corporate website with the goal of turning the brand’s creative universe into an experience for its consumers. Through articles tied to campaigns, promotions, and product launches, we build a content ecosystem based on humor, surprise, and engagement. We worked on the storytelling for campaigns such as Battle of Flavors, What The Fanta, and Halloween, creating pieces—with a relatable and fun tone—designed to entertain, spark conversation, and drive engagement. Ultimately, our goal was to connect young audiences with the Fanta universe.

Data & Intelligence Experience Design

TELEFÓNICA EMPRESAS

Publishing campaigns to position the company as a strategic partner

We worked to position Telefónica Empresas as a strategic partner for Spanish companies in their digital transformation. To this end, we designed and developed editorial landing pages that showcased all of the company’s solutions and services, organized by both industry verticals and cross-functional solutions. We handled content conceptualization and architecture, SEO copywriting, UX/UI design, and WordPress development to ensure comprehensive management by the client, complemented by technical maintenance and user manuals.

Data & Intelligence Experience Design Technology & Transformation

BURGER KING

Management and Rollout of the My Burger King Loyalty Program

We manage the growth of My Burger King by combining ongoing marketing automation efforts with promotions aimed at customer acquisition, engagement, and retention. We optimize SFMC, databases, and integrations; improve segmentation, personalization, and testing; and design campaigns, customer journeys, triggers, and promotional platforms connected to the app and various channels.

CRM & Loyalty Data & Intelligence Technology & Transformation

MARKEL

Boosting Business Efficiency with Dynamics 365

Markel was managing its business operations with information scattered across Outlook, Sisnet, and other tools, making it difficult to coordinate between teams and gain visibility into the pipeline. We designed and implemented a CRM in Dynamics 365 as a single source of truth, integrating Outlook to consolidate contacts, calendars, and opportunities. We structured and automated the sales opportunity and renewal cycle, and created a scalable data architecture with unified dashboards to improve tracking and decision-making.

CRM & Loyalty Data & Intelligence Technology & Transformation

L'OREAL

Single View of the Customer and Multi-Brand CRM

We created a unified customer view for L’Oréal that integrated data from four divisions, more than 30 brands, and various business models. We centralized the information, redefined customer value based on spending, engagement, and potential across brands, and designed cross-functional customer journeys. In addition, we integrated Adobe Campaign, Cheetah Digital, and Google to activate personalized campaigns, repurchase triggers, and cross-selling opportunities.

CRM & Loyalty Data & Intelligence Technology & Transformation

L'OREAL

Redesign and Content Strategy for Organic Search Engine Optimization

We partnered with L'Oréal Paris to position the brand as a digital leader in the beauty industry through organic content optimization. We completely redesigned the Trends blog (www.loreal-paris.es/tendencias) with a new, more relatable and fresh editorial voice. We reimagined the content architecture, optimized it with a rigorous SEO strategy, and implemented strategic interlinking. In addition, we created a network of beauty experts to provide the articles with a specialized editorial style, and we developed corporate features aligned with the brand’s strategy.

Data & Intelligence Experience Design

L'OREAL

Loyalty and Clienteling Ecosystem for L’Oréal Spain

We created Atalaya, an application architecture designed to personalize the experience for L’Oréal customers and Beauty Advisors at the point of sale. We integrated a clienteling tool for lead qualification, upselling, and cross-selling; a loyalty program within a PWA; and a business intelligence application to analyze preferences and KPIs. The ecosystem was connected to global platforms and incorporated incentive management.

CRM & Loyalty Data & Intelligence Experience Design Technology & Transformation

L'OREAL

CRM & Loyalty Strategy and Operating Model for L’Oréal SAPMENA

In 90 days, we established a regional Center of Excellence and a support structure for 10 markets for L’Oréal SAPMENA, with teams specializing in strategy, automation, reporting, and production. We standardized the operating model, briefings, and metrics, reducing turnaround times by 50%. In addition, we defined 11 customer journeys and more than 50 email blocks capable of generating 55,000 combinations.

CRM & Loyalty Data & Intelligence Experience Design Technology & Transformation

OPELLA - DULCOLAX

A new, accessible, and intuitive web experience

We designed a more accessible, intuitive, and consumer-focused web experience for Dulcolax, featuring seamless navigation, quick access to information about products and ingredients, and a premium look and feel. We incorporated AI-powered SEO content based on real search queries to enhance transparency and trust. The toolkit included UX, UI components, a color palette, typography, iconography, and the design of the ecosystem’s main pages.

Data & Intelligence Experience Design

SANOFI

Operation and Evolution of Salesforce Marketing Cloud

As Sanofi Spain’s Salesforce partner, we operate and evolve Salesforce Marketing Cloud to expand its use in engaging with healthcare professionals. We optimize customer journeys and data flows, manage and deploy campaigns, analyze their performance, and handle platform maintenance. We also implement new features, conduct testing, and train teams to apply best practices across multiple therapeutic areas.

CRM & Loyalty Data & Intelligence Technology & Transformation

MAHOU SAN MIGUEL

Comprehensive B2B CRM and Loyalty Strategy for Rentabilibar

We redefined Mahou San Miguel’s B2B relational model to maximize the potential of Rentabilibar and Salesforce Marketing Cloud. We audited data, technology, the ecosystem, and customer insights; developed value, basket, and saturation models; and designed more than 35 multichannel customer journeys and a contact plan. We rounded out the project with dashboards, operational autonomy, training, content optimization, CRO, and SEO.

CRM & Loyalty CX & Strategy Data & Intelligence Experience Design Technology & Transformation

MAHOU SAN MIGUEL

Corporate Website Redesign

We redesigned Mahou’s website to bring its new branding and packaging to the digital space. After several workshops with the marketing team, we redefined the structure and created modules and templates with a more modern and dynamic look. We incorporated content such as the “Una Caña con Mahou” podcast and experiences related to soccer and music, and we handled the WordPress development, content updates, and ongoing maintenance.

Experience Design Technology & Transformation

PHARMAMAR

A new, accessible, and modern digital experience

PharmaMar needed to support its rebranding with a more modern, accessible, and mobile-friendly website capable of meeting the needs of investors, patients, and healthcare professionals. Based on interviews with stakeholders and user analysis, we redefined the content architecture and visual identity, and developed the website using WordPress for deployment in five countries, while also handling its ongoing technical maintenance.

Experience Design Technology & Transformation

IBERIA

Scalable Email Personalization

Iberia was managing complex email creatives, designed specifically for each campaign and unable to be reused, which slowed down production and limited personalization, tracking, and scalability. We designed dynamic emails with more than 15 placeholders and a catalog of over 50 combinable blocks, segmented by language and market. We also developed configurable landing pages based on different structures, with the same flexibility to add, remove, and rearrange modules.

Data & Intelligence Experience Design Technology & Transformation

IBERIA

In-house publishing platform for strategic sponsorship positioning

To make Iberia a leader in supporting Spanish talent, we created Talentobordo.com, an independent editorial platform built on Drupal according to rigorous standards for UX, accessibility, and SEO architecture, available in Spanish and English. Through expert content on fashion, design, film, gastronomy, and sports, we successfully positioned the company in highly competitive markets. Best!NTravel Branded Content Silver 2023.

Data & Intelligence Experience Design Technology & Transformation

CAMPOFRÍO

SEO Content Creation and Strategy for the Corporate Blog

We created Campofrío’s corporate blog to strengthen its presence in search engines and attract qualified traffic. We defined an editorial approach that is useful to consumers and optimized for SEO, featuring content on products, manufacturing processes, differences between varieties, storage tips, and seasonal recipes. In this way, we turned users’ questions and curiosities into a sustained source of organic visibility for the brand.

Data & Intelligence Experience Design