Projects

A selection of projects that show how we turn challenges into new ways to create value for people and the business. Explore them by industry or service.

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AI Acceleration & Adoption

4

CRM & Loyalty

112

CX & Strategy

100

Data & Intelligence

61

Design Experience

157

Technology & Transformation

77
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IBERIA

In-house publishing platform for strategic sponsorship positioning

To make Iberia a leader in supporting Spanish talent, we created Talentobordo.com, an independent editorial platform built on Drupal according to rigorous standards for UX, accessibility, and SEO architecture, available in Spanish and English. Through expert content on fashion, design, film, gastronomy, and sports, we successfully positioned the company in highly competitive markets. Best!NTravel Branded Content Silver 2023.

Data & Intelligence Design Experience Technology & Transformation

CAMPOFRÍO

SEO Content Creation and Strategy for the Corporate Blog

We created Campofrío’s corporate blog to strengthen its presence in search engines and attract qualified traffic. We defined an editorial approach that is useful to consumers and optimized for SEO, featuring content on products, manufacturing processes, differences between varieties, storage tips, and seasonal recipes. In this way, we turned users’ questions and curiosities into a sustained source of organic visibility for the brand.

Data & Intelligence Design Experience

CAMPOFRÍO

Modernization of the design and update of the web architecture

We redesigned the Campofrío website to reflect its new strategy and vision following its integration into the Sigma Group. Building on the existing platform, we redefined the content architecture with an SEO-focused strategy, created the wireframes, developed a UI kit, and designed all the modules. We worked alongside Campofrío’s development team using Agile methodology through to the launch.

Data & Intelligence Design Experience

CAPRABO

Technical Maintenance and Evolution of the Web Ecosystem

We ensure the technical maintenance and ongoing development of Caprabo’s digital environments, including Caprabo.com and ChefCaprabo. We manage the development and production environments on Amazon Web Services, as well as security configurations, digital certificates, hosting, and technical testing. The service includes new developments, the creation of SEO briefs for content on the “Caprabo a casa” blog, and quarterly reports on the brand’s various websites.

Data & Intelligence Technology & Transformation

IBERDROLA

Transition from a corporate website to a content platform

We transformed Iberdrola’s corporate website into a content ecosystem tailored to its audiences. After analyzing the existing architecture and content, we defined a new editorial and SEO strategy, reorganized the navigation, and developed a more modern and accessible design. We integrated corporate and editorial content optimized for search engines and aligned with users’ interests, and handled technical maintenance for several years.

Data & Intelligence Design Experience Technology & Transformation

IBERDROLA

Creation of a thought leadership platform to strengthen the company’s digital reputation

We created SHAPES to strengthen Iberdrola’s corporate relevance and connect with a global and diverse audience. We developed this platform for analysis and networking among leaders from various industries, focusing on sustainability, talent, innovation, culture, and social responsibility. We handled its conceptualization, creative direction, and technical development in three languages; selected thought leaders; and produced an audiovisual manifesto and content for the corporate website.

Design Experience Technology & Transformation

ENDESA

Conversion Optimization with CDP and SFMC

We partner with Endesa to evolve its Salesforce Marketing Cloud and Customer Data Platform ecosystem, jointly leveraging their data and segmentation capabilities to unify data, enrich profiles, and improve segmentation. We design personalized customer journeys that combine behavior, customer information, and real-time context to optimize acquisition and conversion. The integration allows us to activate both platforms together or run each cloud independently, depending on strategic needs.

CRM & Loyalty Data & Intelligence Technology & Transformation

SCHÄR

Redefining the digital ecosystem to connect consulting, customer relationships, and sales

We redefined Schär’s digital ecosystem to move from isolated channels to a connected experience centered on meal decisions. We analyzed behavior, market segments, touchpoints, and both proprietary and competitive content to identify critical moments and inefficiencies. The new architecture prioritized the role of each channel and piece of content, strengthened advisory services, and linked engagement, loyalty, and direct conversion to reduce reliance on intermediaries.

CX & Strategy Design Experience

SCHÄR

Global and Scalable Web Development

We designed a global, multilingual, and scalable platform for Schär to enhance the user experience, strengthen the brand, and meet the needs of 30 markets. Following a discovery process that included benchmarking, content audits, and SEO audits, we defined the strategy, architecture, and a mobile-first experience built on a new CMS. We supported the phased rollout, translations, training, hosting, and ongoing maintenance.

Design Experience Technology & Transformation

IKEA

A personalized experience using first-party data to celebrate 30 years of IKEA Family

We turned the first-party data collected by IKEA Family into a personalized digital experience to celebrate its 30th anniversary in Spain. We transformed each member’s tenure, behavior, style, and preferences into individual insights, storytelling, animation, and 3D content. The experience was rolled out at scale across IKEA’s owned ecosystem, integrating each member’s personal story into the celebration.

CRM & Loyalty Data & Intelligence Design Experience Technology & Transformation

IKEA

A 3D digital experience to celebrate 25 years of IKEA Family

We created a 3D digital experience to celebrate 25 years of IKEA Family and evolve a traditional rewards program into a participatory and distinctive campaign. Members could access their coupon and discover personalized content about their relationship with IKEA. The initiative combined creativity, technology, CRM, and loyalty to reward loyalty, strengthen the emotional connection, and drive engagement and conversion.

CRM & Loyalty Data & Intelligence Design Experience Technology & Transformation

IKEA

Creative Commerce to Personalize the Shopping Experience for IKEA Family Members

We designed a Creative Commerce initiative to turn rest into a personalized experience and reinforce IKEA’s authority in this category. We integrated ShutEye to collect information on sleep habits and transform it into hyper-personalized recommendations for products and solutions. The campaign, carried out entirely through CRM and organic social media, connected data, creativity, customer engagement, and sales without any investment in paid media.

CRM & Loyalty CX & Strategy Data & Intelligence Design Experience

IKEA

B2B Relationship Strategy to Position the Brand as a Trusted Partner for Small and Medium-Sized Enterprises

We designed a B2B relationship strategy in Spain to evolve IKEA’s role from a furniture supplier to a trusted partner for small and medium-sized businesses. The model collects data from every interaction and personalizes content throughout the funnel—from brand awareness and lead qualification to activation and loyalty—combining quick wins with long-term growth opportunities.

CX & Strategy Design Experience

IKEA

Redesign of the User Experience and Improvement Roadmap for IKEA Home

We analyzed the actual IKEA Home experience to identify the friction points that were limiting its use and understanding of its value. We mapped user journeys by user type, incorporated principles of behavioral economics, and facilitated a workshop with global and local teams. The result was a prioritized backlog featuring quick wins and a roadmap for improvements in content, communication, design, and architecture.

CRM & Loyalty CX & Strategy Design Experience

IKEA

Internal gamification to boost customer acquisition for IKEA for Business

We turned IKEA’s employees into ambassadors for the IKEA Network for Businesses through a gamified internal competition. Over the course of six days, 27 stores competed to recruit new members. We developed a dashboard to track results, rankings, and progress, and maintained engagement through a prediction contest, announcements of winners, a dedicated newsletter, and content created by the stores throughout the initiative.

CRM & Loyalty Data & Intelligence Design Experience

IKEA

Data-Driven Global Personalization to Increase IKEA Family’s CLTV

We designed a scalable personalization model for IKEA Global aimed at increasing Customer Lifetime Value. We analyzed data to identify patterns, defined use cases, and developed personalized content. We evaluated its effectiveness through a multichannel test involving IKEA Family members and an equivalent control group to measure incremental impact, prioritizing the highest-performing initiatives for subsequent scaling.

CRM & Loyalty CX & Strategy Data & Intelligence Design Experience