Projects

A selection of projects that show how we turn challenges into new ways to create value for people and the business. Explore them by industry or service.

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AI Acceleration & Adoption

4

CRM & Loyalty

112

CX & Strategy

100

Data & Intelligence

61

Design Experience

157

Technology & Transformation

77
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TELEPIZZA

Envisioning the Future of the Omnichannel Digital Experience for QSRs

In collaboration with Food Delivery Brands’ Digital Transformation division, we created a Future Design project to guide the transformation phases, understand and achieve their aspirational vision within the context of their investment strategy and as a global company.

CRM & Loyalty CX & Strategy Technology & Transformation

TELEPIZZA

Design of a new global ordering experience using a multi-brand, multi-market e-commerce and delivery SaaS platform

At Food Delivery Brands, as partners in Strategic Design and Digital Experiences, we collaborated on a roadmap spanning more than two years for the migration to a new SaaS platform specialized in QSR, designing new experiences and overseeing the implementation for all of the group’s global brands, ensuring continuous improvements and minimal impact on sales.

CX & Strategy Design Experience

PIZZA HUT

Redesign of the Global Platform Migration for Spain and Latin America

We adapted Pizza Hut’s global platform for the Spanish and Latin American markets, tailoring it to the regional context. Over the course of three months, our multidisciplinary team used agile methodologies to execute the project, focusing on the user experience and business needs.

CX & Strategy Design Experience

TELEFONICA

Content Strategy to Support Sales on a Global B2B Business Platform for a Telecommunications Company

We implemented a content strategy to redesign Telefónica’s global B2B website, transforming it into a content-driven sales tool. We developed a research plan to foster a culture of Content-Driven Design, ensuring that the TGS website is used as a product catalog with personalized messaging, thereby giving it a more prominent role within the organization.

CRM & Loyalty CX & Strategy Design Experience

TELEFONICA

Redefining the Role of the Digital Channel for a Global Telecommunications Company in the B2B Sector

We conducted an in-depth analysis of the internal and external needs of a global company in the telecommunications sector, mapping the customer journey and redefining the end-to-end digital experience and platform. We defined a strategy, created a design system, built a technology platform, and redefined marketing content, integrating Pardot for lead scoring and management.

CRM & Loyalty Design Experience Technology & Transformation

TECNIGRAL

Integration of External API Functionality into Digital Products

Defining the optimal approach to integrating a set of external API functionalities through analysis, research, and functional auditing to minimize the impact of the integration, with the goal of enabling scalability, supporting long-term software growth, and efficiently enhancing the user experience.

CX & Strategy Design Experience Technology & Transformation

TECNIGRAL

Design System Development

Analyzing and understanding the needs of the digital DESIGN EXPERIENCE to create a new design system that improves product functionality and usability, and optimizes efficiency in processes, costs, communication with development, and go-to-market strategies.

Design Experience

TECNIGRAL

Design of a SaaS Application for Tree Management in Large Cities

Definition and design of the digital experience—both functional and visual—for Arbomap, software that ensures the well-being and optimal management of tree populations in large cities.

Design Experience

SULION

E-commerce Design

We supported the Sulion team in designing an e-commerce platform for ventilation and lighting products to launch their DTC (Direct-to-Consumer) model in select markets.

Design Experience

SIMON

Redesign of the Members-Only Area for Installers

Based on a research process designed to identify pain points on the current website, we defined a user experience that meets users' needs and expectations, validated the proposed solution, and worked with the technology team to ensure its feasibility.

CX & Strategy Design Experience

SIMON

Creating an app for installers

Definition and design of a mobile app to improve the experience of SIMON product installers. The project focused on gaining a deeper understanding of the needs, preferences, and limitations of this segment, with the goal of strengthening SIMON’s market position and expanding its digital ecosystem.

Design Experience

SIMON

Redesign of the private area for distributors

In collaboration with the SIMON team, we defined the company’s private area for professional clients, focusing on viable solutions for distributors’ real needs. The process involved aligning various internal business units and designing a digital product whose user experience was validated in an agile and iterative manner by real users.

Design Experience

SIMON

Redesign of the Digital Ecosystem Roadmap

In collaboration with the SIMON team, and with the goal of aligning its digital ecosystem with the company’s strategy, we conducted an operational audit and a competitive analysis to define a strategic, viable, and practical roadmap that will guide the evolution and growth of SIMON’s digital assets in the short, medium, and long term.

CRM & Loyalty CX & Strategy Technology & Transformation

SEAT

Maintenance of a global, multi-market digital platform for a leading automotive company

We help manage the global digital ecosystem in Adobe Experience Manager (AEM). Continuous evolution of the platform, streamlining templates and components, creating functional specifications and configurators, and providing training to countries. Responsibilities included content audits, wireframe creation, rollouts, and A/B testing to improve the platform.

CRM & Loyalty CX & Strategy Design Experience

SEAT

Designing Futures for an Automotive Company’s Digital Ecosystem

The foundational project uses user-centered design methodologies to develop a vision for the digital customer experience, map customer journeys, and identify opportunities, paving the way for connected vehicles and the company's future mobility strategy.

CRM & Loyalty CX & Strategy Technology & Transformation

SEAT

Design of the first e-commerce platform in a market without retail outlets for an automaker

SEAT relaunched its brand in Norway with a streamlined end-to-end e-commerce experience. The project, led by a multidisciplinary team that included the client, encompassed strategy, CX definition, product development, user research and testing, design, and implementation.

CRM & Loyalty CX & Strategy Design Experience Technology & Transformation