Projects
AI Acceleration & Adoption 
Data & Intelligence 
53 Selected cases
DKV
Redefining the Customer Engagement Strategy for a Health Insurance Company
We are collaborating with DKV's Strategic Marketing team to evolve the overall customer engagement strategy by analyzing the current strategy, customer segments, customer journeys, omnichannel communications, and existing automation processes.
CRM & Loyalty
CX & Strategy
Experience Design
Technology & Transformation
DISAGRO
Strategy for Entering the Digital Sales Channel in Central America for an Agricultural Inputs Corporation
We helped Disagro, a leader in agricultural supplies in Central America, improve its relationship with its distribution channel through digital transformation. The process included research, value proposition, design, and technological development of the digital experience, as well as a new brand and go-to-market strategy. The result is the Cambiagro platform, which is now integrated into the company’s offerings.
CRM & Loyalty
CX & Strategy
Technology & Transformation
DISAGRO
Digital ecosystem of services to digitize the business processes of an agroservices company
We collaborate with Disagro on the discovery, ideation, and development of an ecosystem of digital applications and services that encompasses distributors, the sales network, training, and end customers—farmers and ranchers— with the goal of improving the performance of their farms through the digitization of crop management decisions, tools, and expert knowledge.
CRM & Loyalty
CX & Strategy
Technology & Transformation
BELLOTA
Analysis, Diagnosis, and Agile Roadmap for the Digital Transformation of Services at a Multinational Industrial Company
We partnered with Bellota to conduct research, align needs across different markets, and develop a structured roadmap of prioritized, accessible, useful, and consensus-based solutions to build new digital capabilities or services that align with the company’s service and sales model for its products.
CRM & Loyalty
Technology & Transformation
AFFINITY
Defining the Future E-Commerce Experience for a Pet Food Company
Building on the Salesforce ecosystem, we collaborated on defining Affinity’s digital experience for its future online sales. Working alongside its technology partner, we developed the service design and product design project, maximizing the capabilities of SF Commerce and ensuring close coordination to meet the client’s requirements and needs.
CRM & Loyalty
CX & Strategy
Experience Design
Technology & Transformation