DKV

An Insurance Company’s Plan to Improve Customer Acquisition and Retention Among Foreign Customers

CRM & Loyalty CX & Strategy Design Experience

We partnered with DKV to design a methodology for identifying and implementing initiatives that maximize the CLTV of its international customers. Through interviews, data analysis, and co-creation sessions, we structured and prioritized initiatives to improve customer acquisition, onboarding, experience, loyalty, and retention for this segment, ensuring a stronger and more personalized relationship.

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