Projects
AI Acceleration & Adoption 
134 Selected cases
FLUIDRA
Design and integration of a learning platform for professionals in the brand’s digital ecosystem
We took on the challenge of improving the training experience for Fluidra employees by bridging the physical and digital worlds in a post-pandemic environment. We conducted research, ideation sessions, and a Design Sprint to design the Academy module and integrate it with their e-learning SaaS platform, creating an accessible and user-friendly platform for users who are not tech-savvy.
CX & Strategy
Design Experience
Technology & Transformation
EAE MADRID
Definition of the Value Proposition and Implementation Roadmap for EAE Madrid Initiatives
We collaborated with the EAE Madrid team to define their value proposition and the attributes that would support it, as well as to design a plan of specific initiatives aligned with that proposition to help bring it to life and drive its evolution in the coming years.
CRM & Loyalty
CX & Strategy
Technology & Transformation
EAE MADRID
Redesign of EAE Madrid’s digital platform in line with its new value proposition
Working closely with the EAE Madrid team, we redesigned the architecture of the business school’s web platform to clearly convey its new value proposition, with the goal of maximizing the recruitment of prospective students.
Design Experience
Technology & Transformation
DKV
Redesign of the digital experience for the medical provider network of a health insurance company
We developed an agile methodology to redesign DKV’s Medical Directory, creating an information and sales tool that meets the needs of both customers and the sales team. We built a modular and consistent UI kit, resulting in a responsive and accessible platform optimized for cross-selling and upselling.
CRM & Loyalty
Design Experience
DRIES VAN NOTEN
CRO Strategy and E-commerce Performance Improvement
We worked with the brand's e-commerce team to improve the platform's business KPIs by designing and implementing a CRO strategy for the fragrance and fashion categories.
CRM & Loyalty
Data & Intelligence
Design Experience
DKV
Defining and Prioritizing Use Cases for the Automation of Personalized Communications
We designed personalized customer journey use cases to build engagement with different customer segments at DKV. Through in-depth business research and communications analysis, we optimized existing plans and created segmented communication strategies, integrating new offerings and strengthening customer loyalty through personalized points and triggers.
CRM & Loyalty
CX & Strategy
Design Experience
Technology & Transformation
DKV
An Insurance Company’s Plan to Improve Customer Acquisition and Retention Among Foreign Customers
We partnered with DKV to design a methodology for identifying and implementing initiatives that maximize the CLTV of its international customers. Through interviews, data analysis, and co-creation sessions, we structured and prioritized initiatives to improve customer acquisition, onboarding, experience, loyalty, and retention for this segment, ensuring a stronger and more personalized relationship.
CRM & Loyalty
CX & Strategy
Design Experience
DKV
Redefining the Customer Engagement Strategy for a Health Insurance Company
We are collaborating with DKV's Strategic Marketing team to evolve the overall customer engagement strategy by analyzing the current strategy, customer segments, customer journeys, omnichannel communications, and existing automation processes.
CRM & Loyalty
CX & Strategy
Design Experience
Technology & Transformation
DISAGRO
Strategy for Entering the Digital Sales Channel in Central America for an Agricultural Inputs Corporation
We helped Disagro, a leader in agricultural supplies in Central America, improve its relationship with its distribution channel through digital transformation. The process included research, value proposition, design, and technological development of the digital experience, as well as a new brand and go-to-market strategy. The result is the Cambiagro platform, which is now integrated into the company’s offerings.
CRM & Loyalty
CX & Strategy
Technology & Transformation
DISAGRO
Digital ecosystem of services to digitize the business processes of an agroservices company
We collaborate with Disagro on the discovery, ideation, and development of an ecosystem of digital applications and services that encompasses distributors, the sales network, training, and end customers—farmers and ranchers— with the goal of improving the performance of their farms through the digitization of crop management decisions, tools, and expert knowledge.
CRM & Loyalty
CX & Strategy
Technology & Transformation
DEUTSCHE BANK
Collaboration on Optimizing the Commercial Performance of Digital Assets
By analyzing user behavior data, we help the marketing team develop and implement proposals to improve the ability of various digital assets to attract new customers.
Data & Intelligence
Design Experience
CAROLINA HERRERA
CRO Strategy and E-commerce Performance Improvement
By designing and implementing a CRO strategy for the fragrance, makeup, and fashion categories, we helped Carolina Herrera’s e-commerce team improve the platform’s business KPIs.
CRM & Loyalty
Data & Intelligence
Design Experience
CEPSA
Roadmap of Initiatives for the Digital Transformation Team
We assisted the company's Digital Transformation team in defining and implementing a series of initiatives aimed at fostering a culture of knowledge, adoption, and use of digital tools across the various teams.
CX & Strategy
Technology & Transformation
CUPRA
Design of the My Garage Private Area
As part of Omnicom’s design and digital experience team, we designed a centralized UI to help users find personalized content and all the features available for their vehicle. Through a comprehensive design process, we optimized time and effort by unifying projects within a scalable and adaptable environment, meeting the needs of both clients and users.
CRM & Loyalty
Design Experience
BELLOTA
Analysis, Diagnosis, and Agile Roadmap for the Digital Transformation of Services at a Multinational Industrial Company
We partnered with Bellota to conduct research, align needs across different markets, and develop a structured roadmap of prioritized, accessible, useful, and consensus-based solutions to build new digital capabilities or services that align with the company’s service and sales model for its products.
CRM & Loyalty
Technology & Transformation
CAFÉ BARISTA
Enhancing the Digital Experience of a Coffee Shop Chain Through Customer Loyalty Programs
Using the Modular Design Sprint methodology, we conceptualized an MVP for Barista’s new loyalty program in an app, translating physical elements into a digital format and personalizing the user experience to increase engagement and efficiency in the purchasing process.
CRM & Loyalty
Design Experience